Choose the definition Ground realities A label indicating that the recipient is being informed and is not ordinarily being asked to take action or make a decision. A preliminary discussion or consultation document usually issued before the Government formulates a policy. To attempt an excessively broad, comprehensive or ambitious piece of work when a narrower starting point would produce progress sooner. The practical conditions, constraints, behaviours and lived experiences that affect how a policy or programme works outside the paper design.
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Ground realities — The practical conditions, constraints, behaviours and lived experiences that affect how a policy or programme works outside the paper design.
Cross-government
View in full glossary Next question Choose the abbreviation Whole-of-Government identity account WOG AAD WOG ID WOGSO WOGAA
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WOG ID — Whole-of-Government identity account
Digital and Technology
A government account used by public officers to access supported government technology services, generally based on the officer's official government email identity.
View in full glossary Next question Choose the term To coordinate and adjust competing requirements, plans, schedules, positions or activities so that they do not clash or duplicate one another. Life moment Deconflict Self-synchronise CoWork@Gov
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Deconflict — To coordinate and adjust competing requirements, plans, schedules, positions or activities so that they do not clash or duplicate one another.
Cross-government
View in full glossary Next question Choose the abbreviation Case Master Action Planning 3P partnership Case MAP Life moment Loop in
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Case MAP — Case Master Action Planning
Social and Family Services
MSF guidelines for coordinating complex cases by identifying lead and supporting agencies, clarifying roles and aligning interventions.
View in full glossary Next question Choose the definition Whole-of-Government Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely Quality Service Management The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications. Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation.
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Whole-of-Government — Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation.
Cross-government
View in full glossary Next question Choose the abbreviation Singapore Government Microsoft Teams environment GoGovSG SG-Teams Workpal TechPass
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SG-Teams — Singapore Government Microsoft Teams environment
Digital and Technology
The Singapore Government's Microsoft Teams environment for workplace messaging, meetings and collaboration.
View in full glossary Next question Choose the definition Place management Homefront Crisis Ministerial Committee To include someone in a conversation, email thread or workstream so they are informed or able to contribute. A coordinated multi-stakeholder approach combining placemaking, marketing and maintenance to improve a precinct's vibrancy, identity and everyday experience. A working model bringing policy, operational and technology teams together from problem definition through delivery and iteration.
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Place management — A coordinated multi-stakeholder approach combining placemaking, marketing and maintenance to improve a precinct's vibrancy, identity and everyday experience.
Housing and Built Environment
View in full glossary Next question Choose what this abbreviation means HCMC Homefront Crisis Ministerial Computing Homefront Crisis Ministerial Challenge Homefront Crisis Ministerial Cemerlang Homefront Crisis Ministerial Committee
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HCMC — Homefront Crisis Ministerial Committee
Cross-government
A ministerial committee directing the Government's coordinated response to major homefront crises and national emergencies.
View in full glossary Next question Choose the definition Self-synchronise Social Service Systems Office A service-delivery approach giving users one entry point while agencies route, coordinate and resolve the case behind the scenes. Case Master Action Planning To align plans and actions across agencies without relying on permanent central coordination or repeated intervention from senior leaders.
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Self-synchronise — To align plans and actions across agencies without relying on permanent central coordination or repeated intervention from senior leaders.
Cross-government
View in full glossary Next question Choose the abbreviation Steering Committee Take offline Action tracker Steering Comm Working Group
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Steering Comm — Steering Committee
Cross-government
A senior committee that provides direction, resolves escalated issues and oversees a programme, project or workstream.
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Correct answer
Ground realities — The practical conditions, constraints, behaviours and lived experiences that affect how a policy or programme works outside the paper design.
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WOG ID — Whole-of-Government identity account
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Deconflict — To coordinate and adjust competing requirements, plans, schedules, positions or activities so that they do not clash or duplicate one another.
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Case MAP — Case Master Action Planning
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Whole-of-Government — Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation.
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SG-Teams — Singapore Government Microsoft Teams environment
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Place management — A coordinated multi-stakeholder approach combining placemaking, marketing and maintenance to improve a precinct's vibrancy, identity and everyday experience.
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HCMC — Homefront Crisis Ministerial Committee
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Self-synchronise — To align plans and actions across agencies without relying on permanent central coordination or repeated intervention from senior leaders.
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Steering Comm — Steering Committee
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