Choose the term To raise something informally or test views before deciding how far to take it, often by speaking to the relevant people before formal staffing or escalation. Fair copy Red team Sound out The needful
Not quite.
Sound out — To raise something informally or test views before deciding how far to take it, often by speaking to the relevant people before formal staffing or escalation.
Cross-government
View in full glossary Next question Choose the term The design and provision of government services through frontline, telephone and digital channels so people can obtain help and complete transactions effectively. Service recovery Gift declaration Covering officer Service delivery
Not quite.
Service delivery — The design and provision of government services through frontline, telephone and digital channels so people can obtain help and complete transactions effectively.
Cross-government
View in full glossary Next question Choose the abbreviation See for Information SFI SCI SFO SBI
Not quite.
SFI — See for Information
Cross-government
An email or note shorthand asking the recipient to read attached, linked or forwarded material for awareness rather than action.
View in full glossary Next question Choose what this abbreviation means FYI For Your Information For Your Interaction For Your Instruction For Your Institution
Not quite.
FYI — For Your Information
Cross-government
Signals that information is being shared for awareness and does not, by itself, request action.
View in full glossary Next question Choose what this abbreviation means HEART Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Tender Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Twenty Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Trader Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Not quite.
HEART — Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Finance and Economy
MOM service principles guiding officers to listen, simplify processes, anticipate needs, treat people respectfully and respond promptly.
View in full glossary Next question Choose the term A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation. Internal Disclosure Policy Implementation is policy Declaration of interests Public Service Pledge
Not quite.
Internal Disclosure Policy — A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation.
Cross-government
View in full glossary Next question Choose what this abbreviation means NFA No Further Allocation No Further Africa No Further Action No Further Aviation
Not quite.
NFA — No Further Action
Cross-government
A status indicating that no additional follow-up is required unless circumstances change.
View in full glossary Next question Choose the definition One Public Service Quality Service Management Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation. The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries. For Your Information Please
Not quite.
One Public Service — The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries.
Cross-government
View in full glossary Next question Choose the definition Workstream To check the content, language and formatting of a draft, incorporate agreed changes, and prepare it for onward clearance or circulation. A defined body of related tasks or outcomes within a programme, transformation or cross-agency initiative. A clean copy of a document prepared from a draft after corrections or amendments have been incorporated. Close of Business
Not quite.
Workstream — A defined body of related tasks or outcomes within a programme, transformation or cross-agency initiative.
Cross-government
View in full glossary Next question Choose the term A clean copy of a document prepared from a draft after corrections or amendments have been incorporated. The needful Fair copy Sound out Red team
Not quite.
Fair copy — A clean copy of a document prepared from a draft after corrections or amendments have been incorporated.
Cross-government
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Correct answer
Sound out — To raise something informally or test views before deciding how far to take it, often by speaking to the relevant people before formal staffing or escalation.
Review in glossary Correct answer
Service delivery — The design and provision of government services through frontline, telephone and digital channels so people can obtain help and complete transactions effectively.
Review in glossary Correct answer
SFI — See for Information
Review in glossary Correct answer
FYI — For Your Information
Review in glossary Correct answer
HEART — Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Review in glossary Correct answer
Internal Disclosure Policy — A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation.
Review in glossary Correct answer
NFA — No Further Action
Review in glossary Correct answer
One Public Service — The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries.
Review in glossary Correct answer
Workstream — A defined body of related tasks or outcomes within a programme, transformation or cross-agency initiative.
Review in glossary Correct answer
Fair copy — A clean copy of a document prepared from a draft after corrections or amendments have been incorporated.
Review in glossary